Complaints Procedure

CLAIMS TERMS
/valid from 6/3/2023/

Article I
Introductory provisions

1.1 This complaint procedure regulates the procedure of VOV Trade s.r.o., Betliarska 22,851 02
Bratislava, IČO: 52386015, registered in the Commercial Register of the Municipal Court Bratislava III, Department: s.r.o.
Insert no. 137082/B, (hereinafter referred to as the "Seller") and the customer (hereinafter referred to as the "Buyer") when exercising the rights
resulting from the seller's responsibility for product defects and also the rights and obligations of the Buyer a
The Seller (together hereinafter referred to as the "Contracting Parties") related thereto.

1.2 By checking the box before sending the electronic order, the buyer confirms that he has familiarized himself with
with the Seller's Terms and Conditions and Complaints Procedure, understood its content and v
fully agrees with it. The complaint procedure is publicly available on the portal www.vovtrade.com.

1.3 Procedure of the Buyer who is not a consumer within the meaning of § 52 par. 3 of Act No. 40/1964 Coll.
The Civil Code in its current version, when exercising rights arising from liability
§ 422 to § 442 of the Act governs the seller for defects in goods purchased at www.vovtrade.com
no. 513/1991 Coll.

1.4 Postup Kupujúceho, ktorý je spotrebiteľom v zmysle § 52 ods. 3 zákona č. 40/1964 Zb. Občiansky
zákonník v platnom znení, pri uplatňovaní práv vyplývajúcich zo zodpovednosti predávajúceho za
chyby tovaru zakúpeného na www.vovtrade.com ako aj úprava práv a povinností Zmluvných strán
s tým súvisiacich sa riadi podľa § 619 až § 627 zákona č. 40/1964 Zb. Občiansky zákonník v platnom
znení a zákonom č. 250/2007 Z.z. o ochrane spotrebiteľa a o zmene zákona Slovenskej národnej rady
č. 372/1990 Zb. o priestupkoch v znení neskorších predpisov.

Article III
Claim form

The buyer fills in the COMPLAINT FORM / WITHDRAWAL FROM THE PURCHASE CONTRACT (hereinafter
"Form") in the following cases:

3.1 Withdrawal from the purchase contract is completed by the buyer only in case of withdrawal from the contract within 14 days
from the day of receipt of the goods. The goods must be complete, including the original packaging, undamaged (s
with original tags) and does not bear any signs of use. The buyer does not pay the handling fee
fee in connection with the withdrawal from the purchase contract, he pays only the postage for which the goods
will send to the seller.

3.2 Return of goods that were not ordered by the buyer and were sent in error. In the event that the Buyer discovers,
that the goods he received do not correspond to what he ordered, he has the right to return the goods to the Seller again

maximum within 14 days of receiving the goods. In this case, the buyer does not pay the handling fee
nor return postage. These costs are borne in full by the Seller.

3.3 Exchange of goods due to unsuitable size, color or other parameters. In case of
If the buyer discovers that the goods he received do not fit him in terms of unsuitable size or color, he has the right
return the goods received and request their exchange for goods of a different color or a different size, max. within 14 days
from the receipt of the goods by the Buyer. However, the goods that the Buyer returns must be undamaged and must not
show no signs of wear and use. The buyer does not pay the handling fee in this regard
with withdrawal from the purchase contract, he pays only the postage for which he sends the goods to the seller.
The Seller will deliver the exchanged goods to the Buyer within 14 days from the date of receipt of the completed Form
with the delivery note and the goods to the Seller. Exercising the right to exchange depends on the current
in stock at the Seller's disposal. Otherwise, proceed according to step 3.1, as in
withdrawal from the contract. In case of exchange of goods through Slovak Post or courier
company, the Buyer pays the costs incurred by sending the goods to the Seller and vice versa.

3.4 Exercising the right arising from the Seller's responsibility for defects in the sold goods -
complaint. (procedure specified in more detail in Article IV – Goods complaint.

The seller decides on the complaint immediately, in complex cases within 3 working days. In justified
cases, especially if a complex technical evaluation of the product's condition is required, within 30 days at the latest
from the date of application of the complaint. After this period expires, the consumer has the right to withdraw from the contract or
has the right to exchange the product for a new product.

The seller is obliged to handle the complaint and end the complaint procedure by one of the following
ways:
a) by handing over repaired goods,
b) by exchanging goods,
c) by returning the purchase price of the goods,
d) by paying an appropriate discount on the price of the goods,
e) justified rejection of the goods claim.

The buyer will be informed about the result of the claim immediately after the end of the claim procedure
by phone and at the same time it will be delivered to him via e-mail, or together with the shipped goods
proof of handling the claim.

Article IV
Goods complaint

4.1 The complaint procedure regarding goods that can be delivered to the seller begins on the day they are
cumulatively all of the following conditions are met:
- delivery of the Notice of claim to the seller,
- delivery of the claimed goods from the buyer to the seller or designated person.

4.2 A change in its properties that occurred during the warranty period cannot be considered a product defect
due to its incorrect use, insufficient or inappropriate care,
natural changes in the materials from which the goods are made due to any damage
by the buyer or a third party, or other improper intervention.

4.3 A removable defect is considered damage that can be removed by repair, without
the functionality of the goods in question has deteriorated. In this case, the error is removed by the Seller on his own
costs.

4.5 If the complaint is handled in the form of an exchange of goods, the warranty period of these goods will begin to run from
acceptance of new goods by the buyer.
4.6 The correspondence and return address is: VOV Trade s.r.o., Bystrická 701/1, 966
81 Žarnovica.

Article V
Sanctions for non-acceptance of goods

NOTICE: In the sense of the terms and conditions and according to § 614 as well as § 420 par. 1 of Act No.
40/1964 Coll., of the Civil Code, the buyer is obliged to accept the item /cash on delivery/ upon delivery in
in the shortest time. Damage caused by non-receipt of the shipment will be in accordance with Slovak legislation
of the Republic to be enforced through the courts and subsequently through an executor.

Article VI
Warranty conditions and warranty period

5.1 The warranty period is 24 months and begins on the day of receipt of the goods by the Buyer. Goods defects a
claims resulting from this must be asserted by the Buyer by the end of the warranty period. Expiration
of the warranty period in full, the right to apply for a claim expires.

5.2 The buyer has the right to claim responsibility for product defects from the seller during the warranty period
purchased from the seller, for which the manufacturer, supplier or seller is responsible. For the purpose of
The delivery note, which also serves as a guarantee note, is used to apply the guarantee.

Article VII
Final provisions

6.1 The sole contact e-mail address of the seller is: info@vovtrade.com. All Forms
therefore, they must be sent to this address.

6.2 The seller reserves the right to change and/or supplement the complaint procedure at any time. Changes
whether the supplements to this complaint procedure enter into force on the day they are published on
website: www.vovtrade.com.